Frequently Asked Questions
What This Page Covers and Getting More Help.
Short answers
What is a turnover requirement?
Your running total towards a turnover requirement is shown in your account dashboard. This total is the amount you need to wager before you can withdraw bonus funds. You can see your progress there at any time. The requirement applies to bonus money you receive.
Is a round lost if the connection drops?
The round settles on the server whatever the connection does; the result appears in the account history. That holds on slots and fishing games alike.
How do I set a deposit limit?
A deposit limit helps you keep your spending in check, which is a good habit for any player. To set one, go to the responsible gambling section in your account settings. There you can choose a daily, weekly, or monthly amount. The limit will apply from the next deposit.
How fast is a withdrawal?
Between five and fifteen minutes on Boost and USDT TRC20, and inside one working day on a bank transfer.
How do I see what is running?
On the promotion page — and the news covers how to read one before claiming it.
Where is my withdrawal sent?
If your original deposit method cannot receive the funds, the withdrawal is sent to your bank account instead. In the usual case, it goes back to the same e-wallet or bank transfer you used to deposit. You can choose a different method if it is available.
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What This Page Covers
This page answers the common questions players ask about using the site. You will find clear details on deposits, withdrawals, account checks, and how limits work. Each answer is short and to the point. The goal is to save you time. If you read through these questions, you will likely find what you need. If not, there are other ways to get help.
Getting More Help
If your question is not covered here, the best step is to check the Help or Support section in the lobby. There you will find guides and contact options. The support team is available to help you directly. You can also try the live chat feature. It connects you to a person who can answer specific questions about your account. They will guide you through any issue you have.
The same ground for Slots, Fishing Games, Live Dealer, promotion is covered on their own pages, alongside the news.